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Terms of service

Last updated: 10 November 2026

These terms are an agreement between you and Sai Mobile Service ("we", "us"), 102 - City Point Complex, Near Paras Circle, Opp. Ipcowala Hall, Nadiad - 387001, Gujarat, India, GSTIN 24AEZFS4367K1Z4, which owns the RepairVeda brand. By signing in to the RepairVeda shop app or using our website, you agree to them. If you do not agree, please do not use RepairVeda.

1. Words we use

  • Service: the RepairVeda website, the shop app at app.repairveda.com and related services.
  • Shop: the business that subscribes to the Service. You means the shop and the people who use the Service for it.
  • Shop data: everything the shop enters in the Service.

2. Using the Service

  • Accounts. We create the shop and the owner's login. The owner creates logins for staff and decides what each person may do. The details you give us must be true and kept up to date.
  • Passwords. Keep passwords secret. Each person uses only their own login. The shop is responsible for what is done with its logins. Tell us at once if you think someone else has used one.
  • Who can use it. You must be 18 or older and able to enter a contract for the shop.
  • Changes to these terms. We may update these terms. For an important change we give at least 30 days' notice by email or in the shop app. If you do not accept the change, you may end your subscription before it applies and we refund any fees you have paid in advance for the unused period. Using the Service after the change applies means you accept it.

3. Your right to use the Service

  • While the subscription runs, the shop may use the Service for its own business. This right is not exclusive and cannot be passed to anyone else.
  • You must not copy, resell or take apart the Service, use it to build a competing product, use robots or scrapers on it, try to reach another shop's data, or disturb it.
  • You must not use the Service for anything unlawful, or enter content that is unlawful, abusive or harmful, or that breaks someone else's rights.
  • The Service, its software, design and the RepairVeda name and logo belong to us. If you send us suggestions, we may use them freely.

4. Shop data

  • The shop owns its data. We use it only to provide the Service to that shop, as our privacy policy explains. We do not use it to train artificial intelligence models or sell it. We may use figures that identify no shop and no person to improve the Service.
  • The shop must have its customers' permission to record their details and to send them messages, and must use their data only for their repairs.
  • The shop is responsible for its own bills, prices, GST registration, tax returns and the correctness of what it enters. The Service helps with calculations; it is not tax, accounting or legal advice.

5. Subscription, fees and payment

  • Plans. The Service is charged per branch for each billing period, at the price agreed with the shop.
  • Price changes. We give at least 30 days' notice of a price change. It applies from the next billing period. You may end your subscription before it applies.
  • Taxes and invoices. Fees do not include GST, which is added as the law requires. Invoices are issued by Sai Mobile Service, with its GSTIN.
  • Late payment. Interest of 1.5% per month may be charged on overdue amounts.
  • Refunds. Fees are not refundable, except: the refund for the unused period described in section 2 (changes to terms) and above (price changes); and any refund consumer law requires where the Service is seriously deficient. Charges for SMS and WhatsApp messages already sent are never refundable.
  • Pause for non-payment. If an invoice is more than 30 days overdue, we may pause access after giving at least 7 days' written notice. Shop data is not deleted because of a late payment.

6. Support and availability

  • Support is given by phone and email at the contacts in section 14.
  • We aim to keep the Service available at least 99.5% of each month, not counting planned maintenance, which we announce in advance where we can. This is a target, not a guarantee.

7. Messages

  • We send you messages needed to run the Service (for example about your account or bills). You can opt out of news and offers at any time.
  • When the shop sends messages to its customers through the Service (WhatsApp, SMS), the shop is responsible for having their consent and for following the rules for such messages in India, including sender and template registration (DLT).

8. Data protection

  • For shop data, the shop decides how it is used and we process it for the shop. For account data, we are responsible. Details are in our privacy policy.
  • Shop data is stored on Amazon Web Services servers in Sydney, Australia, encrypted in transit, with access controls, logging and tested backups.
  • If shop data is breached, we tell the shop within 72 hours of learning about it.
  • If we change the companies that process shop data for us, we give 30 days' notice.

9. Confidentiality

Each of us keeps the other's confidential information secret and uses it only for this agreement. This continues for 3 years after the subscription ends.

10. Limits of our responsibility

  • The Service is provided "as it is". As far as the law allows, we give no other promises about it.
  • We are not responsible for indirect losses such as lost profit, lost business or lost goodwill.
  • Our total responsibility for all claims is limited to the fees the shop paid us in the 12 months before the event that caused the claim.
  • Nothing here limits responsibility that the law does not allow to be limited.

11. Your responsibility to us

If someone makes a claim against us because of the shop's data, the shop's messages to its customers, or the shop breaking these terms or the law, the shop will cover our reasonable losses and costs from that claim.

12. Ending the subscription

  • Either of us may end the subscription by giving written notice at least 30 days before the end of the current billing period.
  • Either of us may end it at once if the other seriously breaks these terms and does not put it right within 30 days of being told.
  • Your data afterwards. Within 30 days of the end, the shop can ask us for a copy of its data (Excel files) or ask us to delete it. If we hear nothing, we delete shop data within 90 days and clear it from backups within a further 90 days. Bills and tax records the law requires are kept for 8 years. See data deletion.

13. Law and disputes

These terms are governed by the laws of India. We will first try to settle any dispute by talking. If that fails, the courts at Nadiad, Gujarat have exclusive jurisdiction.

14. Grievances and contact

Grievance officer: RepairVeda
Sai Mobile Service, 102 - City Point Complex, Near Paras Circle, Opp. Ipcowala Hall, Nadiad - 387001, Gujarat, India
Email: support@repairveda.com · Phone: +91 98258 10358

We acknowledge a complaint within 24 hours and resolve it within 15 days.

15. General

  • If one part of these terms cannot be enforced, the rest still applies.
  • If we do not enforce a right at once, we can still enforce it later.
  • Neither of us is responsible for delay caused by events outside reasonable control, such as floods, power or internet failures, or government orders.
  • The shop may not transfer this agreement without our written consent. We may transfer it to a successor of our business.
  • These terms, with our privacy policy and any written order agreed with the shop, are the whole agreement between us. A signed written agreement with a shop comes first if it differs.