Data deletion

You can ask RepairVeda (a brand of Sai Mobile Service) to delete the personal data we hold about you at any time. This includes data received through WhatsApp messages. There is no charge.

How to ask

1. Send an email to support@repairveda.com with the subject "Delete my data", or call us on +91 98258 10358.
2. Tell us your name and the mobile number or email you used. If you are a customer of a repair shop, also tell us the shop's name.
3. We may ask a question, or send a code to your mobile number, to check that the request is really from you.

What happens next

• We acknowledge your request within 24 hours and give you a reference number.
• We delete your data within 30 days and tell you when it is done. Copies in our backups are cleared within a further 90 days.
• If your details were recorded by a repair shop, the shop decides about that data. We pass your request to the shop and help it act on it.

What we delete

• Your name, mobile number and other contact details.
• Device photos, messages and notes about you.
• For shop owners and staff: your login and profile.

What must be kept

Indian tax law requires bills, payments and accounts to be kept for 8 years. If you are named on a bill, that bill is kept until the legal period ends and is then deleted. It is not used for anything else in the meantime.

What is removed automatically

Device photos on a jobsheet are removed 90 days after the repair is delivered or cancelled (or, if a fitted part is still under warranty, the day after that warranty ends). You do not need to ask.

Shop owners closing their account

When a shop stops using RepairVeda, the owner can ask within 30 days for a copy of the shop's data, or ask us to delete it. If we hear nothing, we delete the shop's data within 90 days and clear it from backups within a further 90 days, except the records the law requires to be kept.

Grievance officer: RepairVeda
Sai Mobile Service, 102 - City Point Complex, Near Paras Circle, Opp. Ipcowala Hall, Nadiad - 387001, Gujarat, India
Email: support@repairveda.com · Phone: +91 98258 10358
See also our privacy policy.