Privacy policy
Last updated: 10 November 2026
This policy explains what personal data RepairVeda handles, why, how long we keep it and what choices you have. It covers the RepairVeda website (repairveda.com), the RepairVeda shop app (app.repairveda.com) and related services. It is issued under Indian law: the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023.
1. Who we are
RepairVeda is a brand of Sai Mobile Service ("we", "us"), 102 - City Point Complex, Near Paras Circle, Opp. Ipcowala Hall, Nadiad - 387001, Gujarat, India. GSTIN 24AEZFS4367K1Z4. How to reach us is in section 15.
2. Our role for each kind of data
- Website visitors, people who contact us, and shops that subscribe (owners and staff): we decide how this data is used, so we are responsible for it.
- Customers of repair shops: the repair shop decides what it records about its customers and why. We only store and process that data for the shop, on the shop's instructions, to run the shop app. If you are a shop's customer, please send your request to the shop first; if you write to us, we pass it to the shop and help it answer you.
3. Words we use
- Personal data: any information about a person who can be identified from it.
- Shop: a business that subscribes to RepairVeda.
- Shop data: everything a shop enters in the shop app, including details of its customers, devices, repairs, stock, bills and accounts.
4. Personal data we collect
| Data | Whose | Why |
|---|---|---|
| Name, mobile number, email, shop name, address and GSTIN | Shop owners | To set up the shop, sign in, bill the subscription and give support |
| Name, username, role and sign-in history | Shop staff | To give each person the right access and keep the shop secure |
| Name, mobile number, device details (model, IMEI or serial number), problems, device passcode (only if the customer gives it), device photos, bills and payments | Customers of repair shops, entered by the shop | To record and track the repair, print the jobsheet and bill, and keep the shop's accounts |
| Messages you send us by phone, email or WhatsApp | Anyone who contacts us | To answer you and keep a record of support |
| Technical data: IP address, browser, time of sign-in and the changes made | Users of the shop app | Security, fixing problems, and the change history shops rely on |
Camera: the shop app uses a phone's or computer's camera only when a person taps to take a device photo. Nothing is recorded in the background.
We do not collect payment card details. We do not ask for health, biometric or similar sensitive data, and shops must not enter it.
5. How we use personal data, and on what basis
- To provide the service the shop has subscribed to (our contract with the shop).
- To meet the law, for example keeping tax invoices and accounts.
- For legitimate purposes such as keeping the service secure, preventing misuse and fixing problems.
- With consent, where the law asks for it, for example messages about offers. You can withdraw consent at any time.
We do not make decisions about people by automated means alone. We do not use shop data to train artificial intelligence models or to build data sets for anyone else.
6. How we share personal data
We do not sell or rent personal data. We share it only with:
- Service providers that work for us under contracts that keep the data confidential: our cloud hosting and backup provider (Amazon Web Services, Sydney, Australia), our email provider, and, when a shop turns on customer messages, Meta Platforms (WhatsApp Business Platform) and SMS providers;
- our professional advisers, such as accountants and lawyers, when needed;
- government and legal authorities, when the law requires it;
- a buyer or successor, if the business is ever sold or merged, under the same protections;
- anyone else, only with your consent.
Inside a shop, data is seen only by the staff the shop owner has allowed. One shop can never see another shop's data.
7. Messages to a shop's customers
When a shop turns on messages, we send its customers updates about their own repair (for example, "your phone is ready") by WhatsApp or SMS, using the mobile number the shop recorded. Meta processes WhatsApp messages under its own terms and privacy policy. A customer can ask the shop, or us, to stop these messages at any time.
8. Where data is stored
Data is stored and processed on Amazon Web Services servers in Sydney, Australia, under the same protections described in this policy. Indian law (the Digital Personal Data Protection Act, 2023) allows personal data to be processed outside India unless the Government of India restricts a country; if Australia is ever restricted, we will move the data. If we change where data is stored, we will update this policy first.
9. How long we keep data
| Data | How long |
|---|---|
| Account data and shop data, while the shop subscribes | For as long as the subscription runs |
| Device photos on a jobsheet | Removed automatically 90 days after the repair is delivered or cancelled. If a part fitted in the repair is still under warranty then, the day after that warranty ends |
| Shop data after a subscription ends | Kept for up to 90 days so the shop can take a copy, then deleted; backups are cleared within a further 90 days |
| Bills, payments, accounts and tax records | 8 years from the transaction, as Indian tax law requires |
| Support messages | 2 years after the matter is closed |
| Server and security logs | 12 months |
| Marketing consent records | Until consent is withdrawn, and 3 years after that |
| Data needed for a legal case | Until the case and any time limit for claims has ended |
10. How we protect data
- Connections are encrypted (HTTPS, TLS 1.2 or higher). Passwords are stored only in scrambled (hashed) form.
- Each shop's data is kept apart by the database itself, and each person sees only what their role allows.
- Sign-in is locked after repeated wrong passwords, and idle sessions end after 2 hours. Our own team signs in with a password and an authenticator code.
- Every change to a record is logged with who made it and when.
- Backups are taken regularly and restoring from them is tested.
No system is perfectly secure. Please keep your password secret and tell us at once if you think someone else has used your login.
11. Your rights
You can ask us to:
- tell you what personal data we hold about you and give you a copy;
- correct data that is wrong or out of date;
- delete your data (see our data deletion page), except records the law requires us or the shop to keep;
- stop using your data for a purpose you had consented to;
- name another person to use these rights for you if you die or cannot act.
We answer requests within 30 days. We may first ask a question to check that the request really comes from you. There is no charge. If your data was entered by a repair shop, we pass your request to that shop.
12. Cookies
The shop app uses one strictly necessary cookie to keep you signed in. This website uses no analytics, advertising or tracking cookies. If we add any in future, we will ask for your consent first and update this policy.
13. Children
RepairVeda is for businesses and adults (18 years or older). We do not knowingly collect data from children. A shop must not record a child's details without the consent of a parent or guardian.
14. If data is breached
If personal data is lost or seen by someone who should not see it, we tell the affected shops within 72 hours of learning about it, and inform the Data Protection Board of India and the affected people as the law requires.
15. Contact and grievances
Grievance officer: RepairVeda
Sai Mobile Service, 102 - City Point Complex, Near Paras Circle, Opp. Ipcowala Hall, Nadiad - 387001, Gujarat, India
Email: support@repairveda.com · Phone: +91 98258 10358
We acknowledge a complaint within 24 hours and resolve it within 15 days. If you are not satisfied with our answer, you may complain to the Data Protection Board of India.
16. Marketing messages
We send news and offers only to shops and people who have agreed to receive them, or who are our customers. Every such message tells you how to stop them, and you can also write to support@repairveda.com.
17. Other websites
Our website may link to other websites. We are not responsible for how they handle your data; please read their policies.
18. Changes to this policy
We may update this policy. For an important change, we give at least 30 days' notice by email or in the shop app before it applies. The date at the top of this page shows the latest version.